Q: What is shopping agent service/transshipment service? What is the process? How about the charge?

CNstorm provides two core services:

Shopping agent service: We purchase goods in China according to the purchase link provided by you, and provide one-stop services such as quality inspection, storage, delivery, customer service, etc. to ensure that you receive satisfactory goods overseas. It will be simpler and easier to use our procurement service than to buy your own.

Transshipment service: You can buy online from China yourself, or your family and friends can send packages to CNstorm warehouse. We provide one-stop services including quality inspection, storage, delivery, customer service and etc., to ensure that you receive satisfactory goods overseas.

CNstorm provides App and Website for your placing order and inquiry, payment in local currency is accepted.

The process is as follows:

Use our App or login to our website to place an order.
Goods arrive at our warehouse and we will inspect and store them for you.（You can use our warehouse for 6 months free of charge.）
Then you return to CNstorm to submit the package at the time you feel appropriate, and we will send you the goods.（If you are not in a hurry, you can collect more goods and send them out together, which will save the freight）
Whether the goods are on the way or have been delivered to you, we will be responsible for the service and help you to solve any after-sales problems.

How we charge

CNstorm: permanent waiver of service charge. All you need to pay for is the goods (shopping agent service) and freight. You only need to pay the cost of goods (daigou) and freight.CNstorm has been in service for 5 years since its official establishment in 2013. We have the strength to provide the top service quality and price in the industry. We welcome users to compare our fees and service quality with other peers and tell us at any time.

Q: Why buy Chinese stuff? Are goods guaranteed?

A: With the development of China's economy, more and more interesting, distinctive and high-quality commodities in our life come from China, when you are abroad it's not difficult to find that many of the goods are Made in China, and even some goods can only be bought in China, so why not buy them from China and save costs? CNstorm suggests that when shopping the online platforms you can refer to the seller's rating and user's evaluation. Our quality inspection department will communicate with you in time before sending the goods in doubt and help you to return them directly, so as to avoid wasting time and money when receiving unexpected goods as far as possible.

Q: There are many shopping agent websites besides CNstorm, why should I choose you?

CNstorm has been in service for 5 years, We have the strength to provide the top service quality and price in the industry;
Ethan, founder of CNstorm, as a returnee, he has many years of overseas life experience. The ideal of CNstorm team is to create a shopping service that knows you best. We always adhere to the service concept of "more value, lower price";
In years of fierce competition in the market, CNstorm has always stood firm and continued to grow, using facts to prove the value of CNstorm, internet false rumors will never knock you down;
CNstorm has a great reputation among Users, it worths trying.

Q: Taobao now has an Overseas Version, which can be sent overseas directly. I can buy in Taobao?

A: Taobao is only a platform, is a single seller of goods direct overseas, and we are a service.Taobao with our biggest difference is the following three points: inspection service, combined delivery, and after-sales protection.

Taobao is only a platform, is a single seller of goods direct overseas, and we are a service.Taobao with our biggest difference is the following three points: inspection service, combined delivery, and after-sales protection.
Taobao is only a platform, is a single seller of goods direct overseas, and we are a service.Taobao with our biggest difference is the following three points: inspection service, combined delivery, and after-sales protection.
Taobao is only a platform, is a single seller of goods direct overseas, and we are a service.Taobao with our biggest difference is the following three points: inspection service, combined delivery, and after-sales protection.

Taobao is only a platform, is a single seller of goods direct overseas, and we are a service.Taobao with our biggest difference is the following three points: inspection service, combined delivery, and after-sales protection.

Q: I am always worried about the goods I buy on cross-border platform online, Or if there is a problem with the express delivery service, will you be responsible for this as a transshipper?

A: Choosing CNstorm does mean the act of buying or transferring, but you can also rely on our strong after-sales service, including the quality of goods and logistics problems. We will not shift the responsibility to sellers and logistics companies as usual platforms. We are friends you can rely on. We provide mailbox, telephone, online customer service and other channels for you to contact us. Professional customer service team will follow up any problems for you carefully. Until your problems are solved, user first is our purpose.

Q: I want to buy a large item, but the cost of express is very high. Can you offer me a cheaper price?

A: Of course, we have cooperating logistics providers. For example, we have signed large-scale services with DHL and can provide shipping services. We will give special plans for any large-scale delivery, which will save your costs and achieve a win-win satisfactory results. If you have relevant needs, please feel free to contact us.

Q: I want to buy food, liquids, electrical appliances and so on. Can all these be shipped as normal?

A: Don't worry, as long as it's a legitimate commodity, we'll try our best to help you send it. Some special commodities will have different restrictions because of different countries. You can consult customer service for details.

Q: My order is rather urgent. Will you give priority to it?

A: Usually our orders and parcels are processed according to order sequence. For orders purchased under a time limit, or parcels you need to receive as soon as possible due to activities abroad, we will open a green channel and provide you with reasonable suggestions. For details, you can consult customer service.

Q: I am a merchant/enterprise customer. Can I cooperate with you?

A: Of course, just contact us any needs related to business cooperation, maybe we can help. Our goal is to be a reliable friend for users when they have cross-border needs. For business cooperation, please contact email:support(AT)cnstorm.com, Our staffs in the Marketing Department will communicate with you and hopefully a happy coperation!

Q: I am not satisfied with one of your services, how can you solve it in a better way?

A: If you are not satisfied with our service, you can contact us at any time through email, telephone, online customer service and there is even a channel connect to our CEO by email（ceo(AT)cnstorm.com）, you can tell him directly your ideas. We treat every single User the same, user support is the meaning of our existence and foundation, we know this. You are always welcome to give us your opinions and Suggestions. If you are satisfied with us, please introduce us to your friends and relatives. This is the greatest encouragement for us.