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    【Bulletin】Notice on Billing Logic Adjustment

    2020-04-02 17:19:58

    • Dear CNstorm Users,

      After receiving the notice from ZTO Express, the billing mode of the package will be adjusted as follows:

      Volume weight will be adopted for all packages, i.e., volume weight will be calculated by length * width * height (CM) /6000, and will be charged with the higher of the actual weight and volume weight.

      If there is any change of billing mode in the future, we will inform you separately. We apologize for any inconvenience caused. 

      CNstorm Operations Center

      2020.4.2

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    【Bulletin】Notice of Qingming Festival Holiday

    2020-03-30 10:55:08

    • Dear CNstorm Users,

             Spring is right here under your nose,  water flow into your ears, flowers float in the air and birds sing on the stream, it's another year of Qingming drawing near.

             CNstorm  has arranged Qingming holiday as follows:

             The CNstorm Team will have 3 days off from April 4 to April 6, 2020 (BJT).

             During the holiday, you can visit the website of CNstorm or log in the App as usual, and use the service of order submitting and parcel transshipment. We will process your parcels by the submitting sequence after the holiday from April 7, 2020 (BJT). Kindly please be advised and understand the inconvenience caused to you!

      CNstorm Operations Center

      March 30, 2020

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    【Bulletin】Notice on EMS Billing Logic Adjustment

    2020-03-25 15:07:37

    • Dear CNstorm Users,

      As notified by China Post, a large number of flights have been canceled due to the COVID 19 epidemic. In order to make rational use of flights resources, China Post has made the following adjustments to the EMS Line which is charged by the actual weight of packages:

      1. If the length of either side of the package is greater than or equal to 60CM, the volume weight will be calculated as: length * width * height (CM) /6000, and the higher of the actual weight and volume weight will be charged.

      2. If the dimensions of the three sides of the package are all less than 60CM, this will still be charged by actual weight.

      Billing logic of EMS Line adjustment starts today.

      If there is any change of billing mode in the future, we will inform you separately. We apologize for any inconvenience caused.

      CNstorm Operations Center

      2020.3.25

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    【Bulletin】Further update on resumption of CNstorm services

    2020-02-10 17:57:58

    • Dear valued clients:

             First of all, we thank you very much for your understanding and support of CNstorm at this time.

            All of our business is gradually recovering. Since staffs in the customer service center and distribution center have not returned to work yet, your order processing time may still be delayed to some extent. We apologize for any inconvenience caused to you.

            We are working hard to communicate and deploy staff to process your order as quickly as possible. Thank you again for your understanding and support!

      CNstorm Team

      2020.2.10

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    【Bulletin】CNstorm 2020 New Year's Holiday Notice

    2019-12-27 17:36:06

    • Dear CNstorm users,

             The new year 2020 is coming, CNstorm all staffs would like to extend sincere thanks to you for your great support in 2019 and wish you and your family a happy New Year in 2020!

             The CNstorm team will have 1 day off on January 1, 2020 (BJT)

             We are sorry for any inconvenience that caused to you.During the holiday, you can visit the website of CNstorm or log in the App as usual, and use the service of order submitting and parcel transshipment. We will process your parcels by the submitting sequence after the holiday.

      CNstorm Operation Center
      December 27, 2019

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