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    【Bulletin】2020 CNstorm Service Time Adjustment during National Day

    2020-09-18 13:58:53

    • Dear CNstorm Users,

      CNstorm team wish you a happy Mid-Autumn Festival and National Day!

      Please note that the arrangement of this Holiday will be made as follows:

             The Distribution Center will arrange staff to be on duty from October 5th to October 8th (BJT) to handle your orders/packages.

             The Customer Service Center will arrange staff to be on duty from October 5th to October 8th(BJT) to provide customer service for you.

             The other departments of our company will have 8 days off from October 1st to October 8th (BJT).

      Besides, you can visit the CNstorm website as usual or submit orders with App, and use the package transfer services normally during the holiday. We will deal with it by the order and package submission sequence at the first time after the end of the holiday on October 9th, 2020 (BJT). Your understanding will be highly appreciated!

      CNstorm Operation Center

      2020/9/18

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    【Bulletin】Notice about the App System Upgrade

    2020-07-16 17:31:54

    • Dear CNstorm Users,

            For better customer experience and service, we will upgrade the App system on  July 20, 2020-July 21.2020 (BJT), which means the old version of the App will stop maintenance after the upgrade. Please update the App version to avoid abnormal use. [iOS latest version: 5.4.8; Android latest version: 2.1.6]

            Please understand the inconvenience caused to you and thanks for your support!

      CNstorm Operation Center

      2020/7/16

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    【Bulletin】CNstorm Dragon Boat Festival Service Schedule Adjustment

    2020-06-16 11:35:05

    • Dear CNstorm Users,

       CNstorm team wish you a happy Dragon Boat Festival.

       Please note that the arrangement of this Holiday will be made as follows:

       The Distribution Center will arrange staff to be on duty from June 26th,  Friday to June 27th, Saturday (BJT) to handle your orders/packages.

       The Customer Service Center will arrange staff to be on duty from June 26th,  Friday to June 27th, Saturday (BJT) to provide customer service for you.

       The other departments of our company will have 3 days off from June 25th to June 27th 2020 (BJT).

       Besides, you can visit the CNstorm website as usual or log in to the App to submit orders and use the package transfer services normally during the holiday. We will deal with it by the order and package submission sequence at the first time after the end of the holiday on June 28th, 2020 (BJT).  Your understanding will be highly appreciated!

      CNstorm Operation Center
      2020/6/16

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    【Bulletin】Notice about the Recent Return of EMS Packages by Customs

    2020-06-15 16:42:53

    • Dear CNstorm Users,

      According to the EMS notice, the probability of the package being returned will increase as the Chinese Customs strengthens the inspection and control of the exported products. Please pay more attention to it.

      We will try to send it again if the package is returned by the customs; Please contact the online customer service as soon as possible to choose another logistics route to send if there is an urgent item, and we apologize for the inconvenience caused to you!

      CNstorm Operation Center

      2020.6.15

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    【Bulletin】Notice on Freight Estimation Function

    2020-05-15 11:32:20

    • Dear CNstorm Users,

      Due to the upgrade of the freight system, the freight estimation page may not be used normally at present. Sorry for the inconvenience caused to you.

      CNstorm Operation Center

      2020/5/15

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