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    【Bulletin】EUB Line Rate/Charging Baseline Adjustment Notice

    2019-07-04 13:54:01

    • Dear CNstorm Users:

              According to the notice from the logistics provider, from July 15th, the baseline weight of EUB will be adjusted to 50g, and if it is less than 50g, will be charged at this baseline.

              Base on this, the customs clearance fee for EUB lines to Japan will be increased from 12 Yuan per package to 15 Yuan per package.

              Please note and thank you for your understanding and support to CNstorm!

      CNstorm Operation Center

      July 4, 2019

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    【Bulletin】Change Notice of American Special Line Logistics Carrier

    2019-06-13 17:58:04

    • Dear CNstorm users:

      As per notice by the original logistics carrier of American Special Line, from now on, a residential fee of 20 yuan/shipment will be charged for the package with address is identified as private residence address. For the benefit of all users, CNstorm has decided from now on stop cooperating with original carrier, and has changed to a new carrier.

      The delivery time and freight of American special line remain the same, the first weight is 97/500g, and additional weight is 21/500g, one single package is limited to 30KG, and goods with built-in non-removable battery can be shipped as usual.

      Volume weight has remained in the new Carrier, and the same way of calculating volume weight: Length(cm) * width(cm) * height(cm)/6000.

      Thanks for your kindly understanding and support to CNstorm, we will continue to work hard and provide you with quality services.

                      

      CNstorm Operation Team

      June 13, 2019

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    【Bulletin】2019 Chinese Dragon Boat Festival Notice

    2019-05-30 14:35:09

    • Dear CNstorm user:

      CNstorm will have a three-day Holiday from:June 7th — June 9th 2019

      Affected by the "Dragon Boat Festival" holiday, the timeliness of logistics lines will be slightly delayed. Please wait patiently.

      During the holidays, you can continue to visit the CNstorm website or log on to the App, and use the order submission and package forwarding service normally. We will handle the order and package submission in sequence for you at the first time after the holidays.

      Sorry for the inconvenience caused to you.

      CNstorm wishes you a happy Dragon Boat Festival!

       

      CNstorm Dragon Boat Festival holiday On Duty Arrangement:



                                                     CNstorm Operation Center

                                                         May 30th 2019

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    【Bulletin】Notification of Tariff Changes on Turkish Imports

    2019-05-22 17:39:34

    • Dear CNstorm Users,

              We received notice from the logistics providers, the new customs policy of Turkey is that from May 28th, 2019, all goods sent to Turkey will be subject to a 20% tax (Tax exemption with the declared value less than 22 euros will be cancelled), and this policy will only affect goods sent to Turkey.

              Please truthfully declare the value of the goods. The customs clearance delay, penalty and other expenses and consequence caused  by low declaration will be borne by you. Please note that.

      CNstorm operations team

      May 22nd, 2019

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    【Bulletin】Online Customer Service System Upgrade Notice

    2019-05-15 11:02:28

    • Dear CNstorm users,
             In order to better serve you and provide more timely and comprehensive online customer service, from now on (Beijing time on May 15th) online customer service will be on an upgrade about system switching; web-end online customer service will be suspended (consulting services), resume time will be on a further notice, we apologize for the inconvenience caused to you!
             During this period, you can consult through QQ group, service email and hotline. The customer service will respond and deal with you as soon as possible. Thank you for your cooperation and understanding!
      Customer service QQ number: 2230895627, 908362786
      Service Email: [email protected]
      Customer service hot line: 0086-755-81466633 to 1

      CNstorm operations center
      May 15th, 2019

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