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    【Bulletin】CNstorm Dragon Boat Festival Service Schedule Adjustment

    2020-06-16 11:35:05

    • Dear CNstorm Users,

       CNstorm team wish you a happy Dragon Boat Festival.

       Please note that the arrangement of this Holiday will be made as follows:

       The Distribution Center will arrange staff to be on duty from June 26th,  Friday to June 27th, Saturday (BJT) to handle your orders/packages.

       The Customer Service Center will arrange staff to be on duty from June 26th,  Friday to June 27th, Saturday (BJT) to provide customer service for you.

       The other departments of our company will have 3 days off from June 25th to June 27th 2020 (BJT).

       Besides, you can visit the CNstorm website as usual or log in to the App to submit orders and use the package transfer services normally during the holiday. We will deal with it by the order and package submission sequence at the first time after the end of the holiday on June 28th, 2020 (BJT).  Your understanding will be highly appreciated!

      CNstorm Operation Center
      2020/6/16

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    【Bulletin】Notice about the Recent Return of EMS Packages by Customs

    2020-06-15 16:42:53

    • Dear CNstorm Users,

      According to the EMS notice, the probability of the package being returned will increase as the Chinese Customs strengthens the inspection and control of the exported products. Please pay more attention to it.

      We will try to send it again if the package is returned by the customs; Please contact the online customer service as soon as possible to choose another logistics route to send if there is an urgent item, and we apologize for the inconvenience caused to you!

      CNstorm Operation Center

      2020.6.15

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    【Bulletin】Notice on Freight Estimation Function

    2020-05-15 11:32:20

    • Dear CNstorm Users,

      Due to the upgrade of the freight system, the freight estimation page may not be used normally at present. Sorry for the inconvenience caused to you.

      CNstorm Operation Center

      2020/5/15

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    【Bulletin】Important Notice on Logistics Issues Affected by the Epidemic

    2020-05-09 11:51:18

    • Dear CNstorm Users,
           Due to the pandemic of COVID-19, cross-border logistics service and freight have been greatly affected, therefore, please kindly pay attention to the following information and make necessary preparations.  

      1. Delayed Logistics Service
           Due to the shortage of manpower in destination countries, the decreasing number of international flights, as well as prevention and control measures against the pandemic, all logistics providers have experienced serious delays and overcrowded warehouses, which have greatly affected the normal transfer of parcels. If you have not received the parcels, please wait patiently. If you have not placed the order yet, please be prepared for such possible delays.

      2. Rising International Freight
           Affected by the global pandemic, the number of international flights has been reduced, and all warehouses are out of space at the present stage. Due to higher logistics costs, international freight charges have increased accordingly.

      3. Please Choose Logistics Lines Cautiously for Personal Protective Equipment.
           According to restrictive policies recently released by the Chinese government and customs, there is a high risk that the parcels containing personal protective equipment will be detained and returned by the customs, therefore, we suggest that you cautiously choose the logistics lines and try to send the epidemic prevention equipment separately (instead of sending them together with other articles in one parcel).  

      4. Suspended Logistics Service for Certain Goods
           During the pandemic prevention and control period, many countries have strengthened the restrictions on the import and export of goods. Logistics providers may temporarily suspend the delivery of a certain category of goods which are under the control of customs, and return the parcels containing such goods, therefore, we suggest you to consult us before placing orders to avoid any troubles caused by delayed parcels.

      5. Due to the influence of the third parties, there might be a delay in our service.
           In order to help you receive the parcels as soon as possible, we will do our best and keep following up closely with the logistics providers. 

           We sincerely apologize for any inconvenience that our delayed service may have caused. Your understanding and support to CNstorm are highly appreciated. 
      CNstorm Operation Center
      2020/5/9

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    【Bulletin】CNstorm May Day Holiday Notice

    2020-04-23 15:07:34

    • Dear CNstorm Users,

             CNstorm team wish you peace, happy and smooth in the upcoming labor day.

             Kindly be noted that arrangement of this Holiday will be made as follows:

             The Distribution Center will arrange staff to be on duty from May 3, Sunday to May 5, Tuesday (BJT) to handle your orders / packages.

             The Customer Service Center will arrange staff to be on duty from May 4 Monday to May 5, Tuesday (BJT) to provide customer service for you

             All other departments of our company will have 5 days off from May 1 to May 5, 2020 (BJT)

            

           
      During the holiday, you can visit the CNstorm website as usual or log in to the App to submit orders and use the package transfer services normally. We will deal with it by the order and package submission sequence at the first time after the end of the holiday on May 6, 2020 (BJT). Please understand the inconvenience caused to you!

      CNstorm Operation Center
      2020/4/23

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