Mailing goods through CNstorm must comply with the local laws and regulations of the mailing country and the receiving country. Products purchased in China must comply with the laws and regulations of the People's Republic of China and are permitted to be imported by the state. The transshipment items must comply with the General Administration of Customs Order No. 43 "The People's Republic of China Prohibited Entry and Exit Items List" and "The People's Republic of China Restricted Entry and Exit Items List". For prohibited items, CNstorm will not undertake transshipment and will not be responsible for claim settlement.

Articles restricted by the People's Republic of China

1. Precious metals such as gold and silver and their products;

2. National currency;

3. Foreign currency and its securities;

4. Radio transceivers, communication security machines;

5. Precious Chinese medicinal materials;

6. General cultural relics;

7. Other items restricted by the customs.

Air Control Items

Weapons and ammunition and simulated weapons

Guns and ammunition, imitation guns and accessories, toy guns, guns, bullets, shells, grenades, mines, bombs, barrels, imitation weapon models and other weapons

Flammable and Explosive Items

Detonators, explosives, gunpowder, firecrackers, cigarettes, gasoline, kerosene, tung oil, alcohol, lacquer, diesel, gas cylinders, phosphorus, sulfur, matches, lighters, nail polish, perfume, aromatherapy

illegal drugs

All kinds of potent poisons, such as thallium, cyanide, arsenic; Various narcotics, such as opium (including poppy shells, flowers, bracts, leaves), morphine, cocaine, heroin, marijuana, methamphetamine, ephedrine and other products, etc.

Hazardous Chemicals

Various corrosive substances: sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticides, hydrogen peroxide, etc.; various radioactive elements and containers: uranium, cobalt, radium, plutonium, etc. Contaminated items; various biochemical products and infectious items: anthrax, dangerous bacteria, medical waste, etc.

Customs Controlled Items

embargoed publications

precious cultural relics

state secrets

national currency

plants and seeds

unsealed food

Confidential components

Other Customs Prohibited Items

Items Prohibited by Mail

1. Items that are prohibited by national laws and regulations from circulation or delivery;

2. Explosive, flammable, corrosive, radioactive and toxic substances;

3. Reactionary newspapers, books, windows or obscene articles;

4. Various currencies;

5. Articles that hinder public health;

6. Perishable items;

7. Live animals (except bees, silkworms, and leeches whose packaging can ensure the safety of delivery and staff);

8. Improperly packaged items that may endanger personal safety, pollute or damage other mail equipment;

9. Other items that are not suitable for postal conditions.

Postal practice prohibits posting

1. The nature of the item or its packaging is suspected of injuring postal service personnel or defacing mail or postal equipment;

2. Items with sharp edges such as metal buttons for sealing, which may hinder mail handling;

3. All kinds of firearms, ammunition, explosives, flammables, corrosives, radioactive elements and containers, strong poisons, narcotics, biochemical products and infectious substances;

4. Various obscene publications, publicity materials, printed materials, etc. that endanger social security and stability;

5. Various items that hinder public health;

6. Documents or items that are prohibited from entering or circulating by the other party;

7. In addition to the above-mentioned general regulations, the relevant regulations of the customs department should also be followed.

Taiwan's postal regulations prohibit delivery

1. The nature of the item or its packaging is suspected of injuring postal service personnel or defacing mail or postal equipment;

2. Items with sharp edges such as metal buttons for sealing that may hinder mail handling;

3. Flammable, explosive or other dangerous items. However, the perishable biological materials that are packaged and sent to each other by the filing agency in a special way are not subject to this restriction if the relevant competent authority issues a transport certificate;

4. Live animals. However, bees, silkworms, leeches, parasites that are parasitized by filing institutions or insects that are used to eliminate pests are not subject to this restriction;

5. Radioactive materials;

6. Opium, morphine and other narcotic substances. However, if the transportation certificate is issued by the relevant competent department or the judicial agency or the judicial police agency prepares a document certificate for the purpose of litigation evidence, it will be sent to each other as an insured or declared value package, or as an insured package for medical or scientific research. Permitted items are not subject to this restriction;

7. Documents or items that are indecent and detrimental to public morals. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

8. Documents or items that are prohibited from entering the place of destination;

9. Documents or items that are prohibited from being sold and manufactured by the relevant authorities in Taiwan. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

10. Lottery and lottery-related advertising leaflets. However, if it is certified in writing by a judicial agency or a judicial police agency for the purpose of litigation evidence, it is not subject to this restriction to send registered letters or packages to each other;

11. Other prohibited items stipulated by laws and regulations.

Sensitive products

According to the differences in customs policies of various countries, some countries or regions are more sensitive to special commodities, and postage and customs clearance are more difficult. We call them "sensitive commodities".

Including but not limited to the following items:

Food category: all kinds of food (involving inspection and quarantine issues)

Electronics: electronic products (including batteries), pure batteries, mobile power

Clothing category: international first-line brands

Other: liquid, powder, compressed gas, gold and silver jewelry

Digital products and accessories: Taobao merchants are uneven, and we are temporarily unable to make professional appraisals for highly specialized digital products. It is recommended that you carefully select high-quality merchants for selection.

Glasses: Countries have different regulations on import customs clearance of glasses (including myopia glasses, sunglasses, 3D glasses, reading glasses, swimming goggles, etc.):

In the United States and Canada, glasses are classified as medical devices, and all glasses must be FDA certified;

Exported to 27 countries including the UK and the European Union, the frame and lens have CE certification;

For export to Australia, ECM certification is required;

If you cannot provide the relevant certificates, once you are detained for inspection, you may not be able to clear the customs smoothly, and there is a risk of being returned or fined.

U.K.

Sensitive to imported beef, not suitable for mailing

Italy

Sensitive to imported leather shoes, not suitable for mailing

Australia

Sensitive to imported animal fur and wooden goods, plant seeds are not suitable for mailing

Japan

Sensitive to imported animal leather products and wooden products

Items that can be mailed via CNstorm

clothing, bags, shoes

Books, jewelry, digital products, small home appliances, etc.

Household items (e.g. curtains, bed sheets, murals)

Tableware, toys, small furniture, glasses, CDs, etc.

The difference between purchasing agent and transshipment is as follows:

Purchasing on behalf of you: that is, you submit a purchasing agent order on CNstorm, pay for the goods to CNstorm, and CNstorm purchases for you on the shopping website, packs and mails the goods to you after receiving them;

Transshipment: That is, you shop on the shopping website by yourself, pay directly to the seller, and then submit an international transshipment order on CNstorm, and CNstorm will package and post the goods to you after receiving the goods.

CNstorm is committed to eliminating all your worries about international online shopping. In order to ensure that the goods you purchased can be received smoothly, we will have corresponding processing standards for the goods that have arrived. Since Taobao and other such websites may have illegal business practices, please shop carefully; the following special circumstances are deemed to be your agreement and For follow-up operations, if you have any doubts, please contact customer service personnel for verification when submitting an order.

1. Sensitive commodities:

Contains sensitive items such as essential oils, care solutions, lubricants, batteries, glues, etc., in order to ensure your normal delivery, we will take them out for you.

2. Customs policy:

Containing food, brand/imitation brand, a large amount of liquid/powder, live goods, etc. may be subject to customs policies and there is a certain delivery risk. As a result of the above-mentioned risks, this site is not responsible for customs clearance and bears relevant legal responsibilities.

3. Unable to inspect the goods:

If you buy electrical appliances, brand/imitation brands, tickets, cards and other commodities, we will not be able to conduct professional (quality, authenticity, integrity, etc.) inspections for the commodities you ordered; Check whether the appearance of the product is intact and whether the accessories are complete, but cannot be turned on to check whether the product has quality problems.

For the products with too many quantities and too many types, it is impossible to check every item clearly during the inspection, please understand.

If the product is packaged in scrolls, paper tubes, or wooden frames, in order to ensure the integrity of the product’s packaging when it leaves the warehouse, we will not open it when inspecting the product. Usually, we will communicate with you to confirm whether to unpack and inspect the product. If not, we will Arrange storage directly. If you insist on unpacking, you can do it for you, but in the subsequent international transportation, you need to bear the risk of posting this kind of goods, please understand.

4. Fragile items:

Contains ceramic/glass products, irregularly shaped products (wiper blades, car fenders, etc.), etc., and the products have been tossed and turned many times during transportation, which may cause wear and tear on the products, please purchase carefully. We guarantee the integrity of the product before delivery, but if the product is damaged during delivery and is judged as fragile by the logistics company, you will be responsible for the resulting loss.

5. Customized products:

If the order you submitted is a customized product, it is recommended that you negotiate with the merchant. Order this product according to your ideas and creativity. After successfully negotiating with the merchant, you need to provide the Want Want, contact information or password to contact the merchant. We are unable to conduct professional inspections for such commodities, and you shall bear the losses arising therefrom.

6. Deposit form:

Due to the regulations of Taobao sellers, the deposit form cannot be canceled after being photographed. At the same time, you need to follow up the information released by the seller to make up the balance, and the goods can only be shipped after making up the payment. The deposit will not be refunded if the balance is not paid within the time limit.

7. The seller's reputation is low:

It is recommended that you choose a store with a store reputation of more than three hearts and pay a Taobao deposit to purchase products. Stores with low reputation and failure to pay insurance may have disputes such as the seller’s non-delivery, false delivery, after-sales service, and rights protection, and you will be responsible for any losses arising therefrom.

8. Please note when sending valuables:

AIR mode of transport: customs clearance is easy, the price is lower, but the destinationless logistics status in the United States, Canada, Australia and other regions is updated, and it is not recommended to choose this mode of transport for valuables. Once the package is confirmed to be lost, only the freight can be compensated.

9. The seller does not deliver goods for a long time:

In order to protect your financial security, after purchasing for you, if the seller does not deliver the goods for a long time, we will apply for a refund for you and adjust the order to out of stock status so that you can cancel it. If you want to buy again, you can resubmit your order.

10. Instructions for postage costs in remote areas:

When the parcel is sent by DHL, ordinary express line, selected line and other transportation methods, your address may belong to a remote address within the scope of the express company. When this happens, the logistics company will notify us and you need to pay for the remote address. costs or change to other modes of transportation to reduce freight demand.

11. Customs risk reminder for sensitive goods:

For sensitive products purchased on behalf of others, self-service purchase or shipped on behalf of others (including powder, liquid, paste, famous brand/imitation brand, electrified products, adult products, metal, food/drugs, etc.), we will also recommend to you based on the actual attributes and experience of the product Send by mail with low risk, but there will inevitably be a little customs risk (small probability of return, confiscation, tax payment, etc.), and it needs to be borne by you.

12. Instructions for return shipping fee:

If the package is returned and the package is returned after domestic security inspection, we will refund the customer's shipping fee and negotiate with the customer for subsequent package delivery arrangements. However, if the item is returned overseas, it cannot be returned because the shipping fee has actually been incurred. If you mail again, the user needs to pay the shipping fee again, please understand.

If the order you submit has the above risks, we will regard you as having read and accepted the above terms, please be sure to read them carefully. CNstorm reserves all rights of interpretation.

Can. After the ordered product is put into storage, the order will be displayed in [Member Center - My Warehouse].

Different types of orders will be displayed in the product name of the order ("generation" and "transfer"). Usually, orders that do not exceed the package weight and do not have sensitive products can choose to submit at one time, and we will combine and package them for you.

The forwarding delivery address:

Username: CNstorm Transit Center (#111)  PS: (#111) This is the user ID, which can be viewed in the member center, remember to fill it in!

Receiving address: Building 101, Building C5, Xin'an Second Industrial Zone, Guxing Community, Xixiang Street, Baoan District, Shenzhen

Zip code: 518101

Tel: 13612871054

The recipient is your username in CNstorm, and the delivery address will be the main basis for correctly matching your package. Please be sure to fill it in correctly, otherwise we will not be able to correctly accept your product.

Total cost = international shipping fee + customs declaration fee + packaging consumables fee + value-added service fee (choose according to needs, not required)

International Shipping Fee: The shipping fee is calculated based on the weight of your product, the shipping method you choose, and the shipping area. You can click on the product information page

    After "International shipping costs need to be calculated separately", click "View Details" to view our various charging standards and estimate international shipping costs.

Customs declaration fee: the fee required for international customs declaration of parcels, generally a fixed amount of ￥8.00. Except for the EUB line, customers can check the customs declaration fees of different countries in [Freight Estimation]

Packaging consumables fee: product price * 0.009

Value-added service fee: For details, please refer to the "Value-added Service Fee Contents" in the Help Center, where packaging reinforcement: commodity price * 0.01;

Usually, when the mailed goods contain sensitive products, famous brands or the package is too large, you will face the choice of whether to mail in separate boxes.

Issued by the same package:

Advantages: You only need to sign for one package and pay for one package.

Disadvantages: Oversized packages increase the probability of being taxed by customs, and sensitive goods will affect the efficiency of customs clearance of the entire package, which in turn will affect the timeliness of package receipt.

Binning emits:

Advantages: avoiding a single package that is too large will affect the probability of being taxed by the customs. At the same time, sensitive items are mailed separately to speed up the customs clearance efficiency of normal packages, and can usually be signed for faster.

Disadvantages: You need to sign for two packages and pay for two packages.