1. What websites can I purchase products from through CNStorm?
Currently, CNstorm supports the following websites:
Taobao Tmall JD.com Suning.com Amazon Dangdang Alibaba
Vipshop Mogujie Meilishuo
2. Which commodities can be mailed and which cannot be mailed?
Items that can be mailed via CNstorm:
clothing, bags, shoes
Books, jewelry, digital products, small home appliances, etc.
Household items (e.g. curtains, bed sheets, murals)
Tableware, toys, small furniture, glasses, CDs, etc.
Categories of items prohibited by air customs:
Weapons and ammunition and simulated weapons, flammable and explosive items, prohibited drugs, dangerous chemicals, embargoed publications, state secrets, national currency, plants and seeds, unsealed food, confidential components
According to the differences in customs policies of various countries, some countries or regions are more sensitive to special commodities, and postage and customs clearance are more difficult. We call them "sensitive commodities".
Including but not limited to the following items:
Food category: all kinds of food (involving inspection and quarantine issues)
Electronics: electronic products (including batteries), pure batteries, mobile power
Clothing category: international first-line brands
Other: liquid, powder, compressed gas, gold and silver jewelry
Digital products and accessories: Taobao merchants are uneven, and we are temporarily unable to make professional appraisals for highly specialized digital products. It is recommended that you carefully select high-quality merchants for selection.
UK: Sensitive to imported beef, not suitable for mailing
Italy: Sensitive to imported leather shoes, not suitable for mailing
Australia: Sensitive to imported animal fur and wooden goods, plant seeds are not suitable for mailing
Japan: Sensitive to imported animal leather products and wooden products
For details, please refer to the [Prohibited Items] column.
3. The approximate time and cost of each logistics route.
For details, please refer to: https://www.cnstorm.com/quote
4. How to track and query logistics information?
After the package is sent out, you can log in to Member Center - My Package - to view the logistics information
International logistics involves multi-party transit, there will be a certain lag in the update of logistics information, and there will be a delay in updating (international small packages are more prominent). When you urgently need to check the status of the package but the logistics information has not been updated, you can contact Our online customer service will check for you.
5. How to choose the logistics route that suits you?
Regarding the choice of logistics lines, generally consider several aspects such as time, cost, and postage limit. Generally speaking, the lines that can maintain a stable and fast speed are more expensive, while the lines with preferential prices are slower or less stable. You can choose according to your actual situation, and make certain psychological preparations. Due to the complexity of international logistics, sometimes cheap lines may be faster than the stated time, but don’t expect it to last like this; and expensive lines are actually impossible to avoid delays, but the probability is much lower , but don’t worry too much, expensive lines will do a better job in inquiry and compensation.
6、 What should I do if I find a problem with the product after receiving it?
-The purchased/transshipped goods are fragile
If your product is fragile (such as glass, ceramic products, etc., including but not limited to the above products), in view of the current logistics company's regulations on the transportation of fragile products, CNstorm guarantees the integrity of the product before delivery, but if If the product is damaged during delivery and is judged as fragile by the logistics company, the resulting loss shall be borne by the user.
- The outer packaging of the package is damaged
If you pay by PayPal, PayPal will automatically convert your currency into US dollars, and then pay us. The settlement exchange rate of other currencies into US dollars is determined by PayPal.
PayPal’s exchange loss is relatively high (actually, PayPal’s fees are relatively high), and if you choose to directly complete the exchange and then pay with your card issuing bank, it will be much more beneficial!
How to set up the Paypal account? We compiled a tutorial based on some information on the Internet:
1. Find the option through this link: https://www.paypal.com/hk/cgi-bi ... -funding&buyer_hub# (or enter "Personal Center" - click "Settings" in the upper right corner - click "" in the upper navigation Payment" - then click "Manage Pre-approved Payment" on the left - then click "Set Available Funding Sources" on the right of the list), see attached picture 1, here click "Exchange Options" on the right:
2. Click "Exchange Options" behind the card number, and select the second item after entering, which means that your card issuing bank will complete the exchange, as shown in Figure 2.
Finish! These two options only affect the exchange fee you pay, and there is no difference for CNstorm. We all receive the same amount of US dollars in the end.
The information comes from the Internet and may not be accurate. If you are more concerned about the exchange rate, it is best to consult PayPal and the issuing bank for more accurate information.